Terms & Conditions

1. General
   • These Terms and Conditions govern the rental of E-Trikes from E-Trike Tours (“the Company”). By renting an E-Trike, the customer (“the Renter”) agrees to abide by these terms.
   • The Company provides well-maintained E-Trikes for rental; however, all use is at the Renter’s own risk. The Renter assumes full responsibility for their use of the E-Trike and any consequences thereof.
   • The Renter must be at least 18 years old and possess valid identification. However, individuals under 18 may ride an E-Trike if accompanied by an adult for the full rental period and if the Company deems them capable of safely operating the E-Trike. The accompanying adult assumes full responsibility for the minor’s use of the E-Trike.
   • Hired E-Trikes may only be operated by the individual(s) listed on the rental agreement or waiver. You must not allow another person to ride or operate the E-Trike during your hire period. Doing so voids your agreement, may invalidate insurance, and could result in forfeiture of your security deposit.
2. Risk Acknowledgment & Assumption of Responsibility
   • The Renter acknowledges that riding an E-Trike involves inherent risks, including but not limited to falls, collisions, equipment failure, road hazards, and varying traffic conditions.
   • The Renter agrees to operate the E-Trike in a safe manner and assumes full responsibility for their safety while using the equipment.
   • The Company is not liable for injuries, damages, or losses resulting from normal use, negligence of the Renter, or any third-party actions.
   • Wearing a helmet is mandatory and reduces the risk of serious injury.
3. Rental Period and Returns
   • E-Trikes must be returned to the designated drop-off location by the agreed rental end time.
   • Late returns will be charged based on the actual duration of use. If a Renter exceeds their original rental period, they will be charged as though they had rented the E-Trike for the total duration taken. Additional hourly or daily charges may apply.
   • The Renter is responsible for securing the E-Trike when unattended and ensuring it is returned in the same condition as when received.
   • Equipment must not be used on soft sand, submerged in water, ridden through saltwater, or exposed to wet or salt-laden environments that may cause damage to electrical components.
   • Late return fees apply to rentals: $20 if under 15 minutes late, plus $10 for every additional 5 minutes or part thereof. These fees do not apply to guided tours unless otherwise stated in writing.
4. Payment, Security Deposit and Equipment Responsibility
   • Full payment is required at the time of booking.
   • A security deposit of $250 will be authorised on the Renter’s credit or debit card at the start of the rental. This deposit is held to simplify the returns process and cover potential damages.
   • In the event of damage to the E-Trike, repair costs will be deducted from the security deposit. If damage costs exceed the deposit, the Renter will be liable for the additional amount, which will be charged to their payment method.
   • The Company reserves the right to charge the security deposit in the event of damage, loss, late return fees, excessive cleaning, or unpaid rental fees.
   • All participants, including those on guided tours remain responsible for any damage or loss of E-Trike Tours property assigned to them during their rental period or tour participation, except where such damage is clearly the result of E-Trike Tours’ own actions or equipment failure.
5. Cancellations
   • Weather Conditions: Rentals proceed rain or shine. Refunds will not be issued due to inclement weather. Renters are encouraged to check forecasts before booking.
   • The Company will make reasonable efforts to accommodate rental booking changes where possible; however, once a booking is confirmed, the Company reserves the right to enforce its cancellation policy at its sole discretion.
6. Renter Responsibilities
   • The Renter must comply with all local road rules and wear a helmet at all times while operating the E-Trike.
   • The Renter must operate the E-Trike in a safe and responsible manner and not under the influence of alcohol, drugs, or other impairing substances.
   • The Renter must inspect the E-Trike before use and report any issues immediately. Failure to do so may result in liability for damages.
   • The Renter is responsible for all fines, penalties, or legal infractions incurred during the rental period.
   • All participants, including those on guided tours, must sign a waiver acknowledging the inherent risks of using an E-Trike and agreeing to operate it responsibly. Where a participant is under 18 or lacks legal capacity to sign for themselves, the waiver must be signed by a parent, legal guardian, or support worker who is legally authorised to act on their behalf.
7. Liability and Indemnity
   • The Renter assumes all risks associated with E-Trike use and agrees that the Company is not liable for injuries, damage, or losses resulting from use, except where such liability cannot be excluded by law.
   • The Company makes no warranties regarding the condition, safety, or performance of the E-Trikes beyond what is required by law.
   • The Renter indemnifies the Company against any claims, damages, or liabilities arising from their use of the rental E-Trike.
   • Where a booking or waiver is completed on behalf of another participant (e.g. as a parent, guardian, or support worker), the individual signing confirms they have legal authority to do so and accepts responsibility for the participant’s compliance with all terms and conditions.
8. Breakdown Assistance Policy
   • In the event of a breakdown (including a flat tyre), the Company will do its best to arrange a mobile repair service through third-party providers.
   • All repair and call-out costs are the responsibility of the Renter.
   • The Renter remains responsible for returning the E-Trike to the designated drop-off location by the agreed rental end time, regardless of breakdowns.
9. Damage, Theft, and Loss
   • The Renter is responsible for any damage, theft, or loss of the E-Trike while it is in their possession.
   • In the case of theft, the Renter must file a police report and notify the Company immediately.
   • If an E-Trike is lost or stolen, the Renter is liable for the full replacement cost.
   • A cleaning fee may apply if the E-Trike or accessories are returned excessively dirty, covered in sand, or damaged due to improper use or neglect.
   • Age and Ability Restrictions: Riders must be 10 years of age or older to operate an E-Trike, and must be tall enough to reach the handlebars and brakes comfortably, and confident in their ability to ride safely. Children under 10 may ride only as passengers, where seating is provided. All riders must have the physical and cognitive ability to operate the E-Trike safely. Customers are responsible for assessing suitability prior to rental, and staff may refuse hire if safety is in doubt.
10. Termination of Rental
    • The Company reserves the right to terminate a rental agreement without refund if the Renter violates any terms, operates the E-Trike recklessly, or presents a safety risk.
11. Privacy Policy
    • The Company collects and retains personal information for booking purposes and service improvements. Data will not be shared without consent except as required by law.
12. Governing Law
    • These Terms and Conditions are governed by the laws of the State of Queensland, Australia. Any disputes shall be resolved in the courts of Queensland, Australia. By proceeding with the rental, the Renter acknowledges and agrees to all the above Terms and Conditions.

1. Introduction

E-Trike Tours (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect

We collect personal information such as your name, contact details, and payment information when you book a service, contact us, or use our website.

3. How We Use Your Information

We use your data to:

• Process bookings and payments
• Communicate with you about your rental
• Improve our services
• Comply with legal obligations

We do not sell or share your information except as required by law or to process your booking (e.g., payment providers).

4. Data Security

We take reasonable steps to protect your data from unauthorized access, loss, or misuse.

5. Your Rights

You may request access, corrections, or deletion of your personal data by contacting us.

6. Cookies & Tracking

Our website may use cookies to improve user experience. You can disable cookies in your browser settings.

7. Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website.